White Dahlia Design Hand Poured & Crafted Scented Candles

SALE ITEMS: All sale items are final sale

REGULAR PRICE ITEMS- 7 DAY MONEY BACK GUARANTEE. Our aim is that you are satisfied with everything you purchase from our online store. In the circumstance where you are not satisfied with the quality or condition of our products, you may return the item(s) within seven (7) days for a full refund of the purchase price less shipping cost from and to White Dhalia Design– no questions asked. Any free shipping applied to your original order may be deducted from your refund. For example, if we offered free shipping on your order, we will refund you for the purchase price of the returned items, but we will deduct our actual shipping costs. The 7-day money back guarantee period will begin from the date that the customer receives its product. If there is no receipt of delivery, the date shall be assumed to be three business days from the date of dispatch. Item must not be damaged and in original condition and must be returned in original packaging, in an unmarked and unused condition, unassembled and complete with any accessories.If returned products are not in their full original condition and packaging, including all original wrappings, a restocking fee of 20% will be charged and taken off the total refund. Please note that all shipping charges are non-refundable. Therefore, the following fees and charges will not be reimbursed:- Delivery charges from White Dahlia Design- Delivery charges to return the product to White Dahlia Design the customer must comply with directions from White Dahlia Design staff to facilitate a return.Upon receipt of the products, your merchandise will be inspected and the refund will be issued within thirty (30) business days.Refunds are typically issued through the same transaction method you used in the original purchase.

To return a purchase, please simply follow these instructions below :

• Send us an email to order@whitedahliadesign.com within the 7-day period after delivery to request a Return Authorization Form.
• Prior to returning the item, this form must be filled out and emailed back to order@whitedahliadesign.com. Add a picture of the packaged product you want to return.
• Please attach the Return Form to each box being returned. Original receipt is needed for any returns. The address will be provided upon advice of the refund/return request.

 

Other than in accordance with  White Dahlia Design 7-Day Money Back Guarantee, White Dahlia Design does not provide refunds.

White Dahlia Design reserves the rights to make changes to these terms and conditions without prior notice.